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Frames Terms and Conditions

Names/words can not exceed eleven characters as they will not fit within the frame. Please be aware that not all word combinations are suitable but where possible, we will suggest an alternative idea to suit your order.

Scrabble tiles are made from wood and therefore there may be variations in the wood grain of each tile.

Final outcome may not be identical to the version in the sample photo. Layout and positioning of text/photos/embellishments depends entirely on names and how they fit together. 

Please ensure all spellings are correct before submitting your order. Returns will not be accepted for incorrect orders that are created due to incorrect spellings being submitted.

All frames are bespoke and made to order so I cannot accept returns - Please let me know when ordering if you would like a photo proof of your order before collection/dispatch.

Please ensure photos uploaded for orders are of sufficient quality. Low resolution photos will print low quality.

Please allow up to two weeks for items to be made before posting, especially at busy times. If you would like your item quicker please contact us before placing your order, and we will do our best to accommodate this.